Answers to the most common questions that TLC Carpet Care answers the most
- How safe are your cleaning chemicals and methods?
- Do you guarantee your carpet cleaning?
- Are you registered with the IICRC?
- Are your techs bonded and insured?
- What chemicals do you use to clean carpet?
- How long does the carpet take to dry?
- I’ve heard it’s best to not clean your carpet as long as possible, is this true?
- What's better dry cleaned or steam cleaned?
- Does your cleaning process soak the backing of the padding?
- Can you get the pet urine out of my carpet?
- What does it mean to “clean the standards?
- Does the room have to be empty
- Will the spots come out?
- Will cleaning causes allergies?
How safe are your cleaning chemicals and methods?
We use only the safest, most safest carpet cleaning technology to assure not only your satisfaction, but your safety as well. We do not use any toxic carpet cleaning chemicals, just pure, high-pressure steam.
Do you guarantee your carpet cleaning?
We Guarantee our carpet cleaning or you don't pay. Your satisfaction is our paramount concern. If you are not happy with the work we’ve done, please let us know. We will do everything to correct any problem and make you happy that you called TLC Carpet Care to clean your carpets.
Are you registered with the IICRC?
We are registered with the IICRC as a certified firm, and taken their classes.
Are your techs bonded and insured?
Because your security mean so much, we bond and insure our techs.
5. What chemicals do you use to clean carpet?
Most of the carpet cleaning we do is the “hot water extraction” method, also known as “steam cleaning” This process is used by about 90% of all carpet cleaning companies in Castle Rock. Most major carpet manufacturers like Shaw Indutrsies recommend hot water extraction as the preferred method of cleaning.
How long does the carpet take to dry?
The normal drying time is anywhere from 6 to 10 hours. With our fans drying times can be reduced by as much as 80% of normal.
I’ve heard it’s not to clean your carpet as long as possible, is this true?
No. In fact, many of the major carpet manufactures recommend professional cleaning at least once per year or your warrantee is voided The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in any room, the more often the carpet will need cleaning. Whats dry-cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers now recommend hot water extraction (steam cleaning) as the preferred method. Like the laundering of your clothing, steam cleaning is highly effective in removing soil and other contaminants from your carpet. It is one of five carpet cleaning processes that are officially recognized as an industry standard.
To most people “dry cleaning” means cleaning without water. The fact is that most carpet cleaning advertised as “dry” cleaning actually uses anywhere from a little to a lot of water! That’s because most of the soil in your carpet is water soluble. For the most part that means better results with a wet cleaning process. On the other hand each cleaning process has its place given the circumstances. For the majority of residential customers steam cleaning will deliver the most effective results.
At TLC Carpet Care in Castle Rock we offer all five of the industry standard cleaning processes. Each process can be effective depending on the right circumstances. For those who prefer a dry cleaning process, we offer “Dri-Vapor.” “Dri-Vapor” is a unique and effective process that delivers good results with minimum water use. Drying times are brief with an average of 1 to 2 hours.
Does your cleaning process soak the backing of the padding?
No, although our process rinses the carpet deep down to the backing, moisture does not penetrate the padding of the carpet. With our powerful Legend Brand truck-mounted powered equipment, your carpet is thoroughly rinsed, but left only damp to the touch.
Can you get the pet urine out of my carpet?
Pet odor is a very common problem. At Michael’s we can help you deal with your pet challenges. From minor problems to major headaches TLC Carpet Care can help find that solution that works best for you.
The problem with pet odor is that it can be much deeper than it first appears at first. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.
To eliminate this problem the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.
Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, baseboards, even the concrete foundation are just a few of the materials that can absorb these odors.
TLC Carpet Care offers a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. At Michael’s we can help you meet those challenges.
What does it mean to “clean to the standards?”
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the ISO1-92 standards. Michael’s offers all of these methods and can select the process that’s right for your needs.
It was agreed that each of these cleaning processes should include these common steps.
- Pre-treat spots, stains and heavily soiled areas
- Hot Water Extraction
- A thorough rinse
- Furniture Moving
- Complete Drying within 24 hours
Cleaning your carpet in accordance to these industry standards will help assure that you’ll get a quality-cleaning job.
TLC Carpet Care's “12-step cleaning service” exceeds these specifications. In addition to these steps we have powerful truck-mounted equipment combined with our exclusive “Quick-Dry” process reduces drying time to only a few hours.
12. Does the room have to be empty?
No. But it does help if any breakable items (i.e. China, glassware etc.) are removed from the room, including those inside cabinets that will have to be moved. It would also help the technician if small items of furniture are also removed, such as waste paper bins, paper racks etc. The technician will then move the items, clean and put the back in position placing protector pads and foam blocks beneath the item to prevent staining from loose wood dye or rust from metal studs under the legs transferring onto the carpet.
What are those ugly black lines around the walls?
If you have white colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called Filtration Soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred. This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet.Can it be removed? Sometimes. With special tools, products, time and effort, reasonable results can be achieved.To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack strip under the edge of the carpeting, it could nick your fingers!
Do you clean Berber carpet?
Yes we do. Most of our competitors hate Berber carpet because they can’t get them clean let alone get it dry. We use specialized techniques to clean this style of carpet.
Yes.We move light objects such as couches or chairs and coffee tables. However, we cannot move large items such as beds, dressers, pianos, curio cabinets, entertainment centers or any electronic equipment. Pool tables of any type will not be handled by our techs
Will carpet get dirty faster after it’s cleaned?
No. This old wives tale can be traced back to the days when carpets were cleaned with the shampoo method. The shampoo residue did cause rapid re-soiling. Today’s modern synthetic detergents and clear rinse methods will not leave a sticky residue behind. Our method uses only soft water and a small amount of very effective cleaning agent. The end result is a clean carpet that will stay cleaner longer and be better able to withstand future soiling. An application of 3M Scotchgard™ is also recommended after cleaning to restore soil and stain resistance that wears off over time. So, Give us TLC Carpet Care a call at 720-314-0178 or visit us at ticcarpetcare.net Carpet Cleaners Castle Rock Co